The promised benefits of doing digital records management are well known – make gains (via better access to better quality information), and prevent losses (manage the risk of non-compliance or unauthorised deletion). But overall, government departments in Australia have not been able to realise these benefits for the past decade. Instead, organisations incur all of the (significant) cost, impact and risk inherent with use of traditional records management systems, without any return on investment.
Castlepoint CIO Rachael Greaves has written an article for IDM Magazine about this issue – and about what we can do about it, by taking a new and better approach to information and records management. Does this resonate with you? Have you had a similar experience to the Department of Home Affairs, or the Department of Health? I’d love to hear about it!