Records Management

Can you do good records management if you don’t do good security management?

The New South Wales Audit Office has just criticised 40 of the largest NSW government agencies for failures in their information governance. The Department of Education, NSW Police, Treasury and Service NSW were all found to have shortfalls in both records management and the security management of their high-risk data. Two of the findings common …

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The inevitability of automation

Visit iDM Magazine for our latest article on trends in information regulation affecting organisations – and what this means for traditional records management. The drive to automate comes partly from Federal government (the Department of Finance recommended a move to automation in 2015), but mostly from the impracticality of continuing to register, sentence and dispose …

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DC2020 failures confirmed by ANAO

In 2017, I wrote an article about the problems with the Digital Continuity 2020 program, specifically its Business Systems Assessment Framework (BSAF) approach to achieving records compliance in business systems. The BSAF could never have worked, and ANAO has since found that the gains expected by the program will not be achieved by 2020 (or, …

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Mechanical Turks

As digital continuity becomes more of a priority for organisations, we see an increasing focus on automated solutions for records classification and control. There are a few traps to be aware of when considering one of the range of offerings available. One is the ‘Mechanical Turk’ trap, where the solutions are not true automations. The …

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A Federal Government case study

Recently, Castlepoint engaged with a small specialist Federal agency. The agency had been running a manual sentencing process for two years, which involved reviewing content in a legacy shared drive and classifying it against AFDA Express and their Records Authority (RA). It wanted to explore an automation solution as an alternative. We implemented Castlepoint and …

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Are Freedom of Information Requests increasing?

We have recently been reviewing trends in information and records management risk, and have put together some statistics on FOI and Privacy requests, and their costs. The Australian Bureau of Statistics gives us some good high level pictures of trends in FOI over time. Looking at their dataset, we can see that FOI requests are …

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The broken promises of records management

The promised benefits of doing digital records management are well known – make gains (via better access to better quality information), and prevent losses (manage the risk of non-compliance or unauthorised deletion). But overall, government departments in Australia have not been able to realise these benefits for the past decade. Instead, organisations incur all of …

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